Advanced Payment Control and Notifications

Enhancement Description: As payment volume increases,we’ve encountered scenarios that require manual interventions, potentially creating bottlenecks. To address these challenges and streamline the process,we've introduced significant updates to our payment handling system. This includes automation and enhanced user control over various payment scenarios:

• Scenarios Addressed:
   
  • Invalid ACH Remittance: Handling payments to accounts with incorrect account numbers, closed accounts, or routing numbers intended for wire transfers instead of ACH.
   
  • Check Payment Issues: Addressing scenarios where checks are not deliverable, returned, or never received.
   
  • Payment Method Changes: Allowing MakersHub users to stop a check payment and switch to ACH or vice versa.
   
  • Duplicative Payments: Handling cases where a scheduled and processed payment was duplicated (paid outside of MakersHub) and needs to be stopped and refunded.
 
• Automation and Notifications:
   
  • Direct Notifications: Authorizers now receive direct notifications for:
    • Deposited mailed checks
    • Returned or undeliverable mailed checks

• Automation and Notifications:
   
  • Direct Notifications: Authorizers now receive direct notifications for:
    • Processed ACH Refunds
    • ACH Credit or Debit returns, including error codes and reasons

 
• Dashboard  Actions: Notifications include direct links to the payment records for review and modification.

• Payment Handling Enhancements:
   
  • Cancel and Request Refund: Users can cancel scheduled outgoing remittances and request refunds.

• Payment Handling Enhancements:
  • Stop Payments: Users can stop ACH Debits or Credits in-queue but not yet submitted to the Federal Reserve and stop outstanding checks before deposit.

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• Payment Handling Enhancements:
  • Modify Payment Method: After stopping a check or canceling an ACH Credit, users can change the payment method and reschedule a new outgoing remittance or request a refund if choosing to pay the vendor through a different method.

These updates streamline payment handling, reduce manual interventions, and provide users with greater control and transparency over their transactions. We understand that transitions can be challenging, and we're here to support you every step of the way.

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