Payment Remittance Notifications & Communication

We've rolled out a major update to payment remittance notifications, reducing friction between payors and payees while giving users more control over payment-related communication.

1. Smarter Reply-To Handling

• Previously, all payment remittance emails were sent with a fixed reply-to address: support@makershub.ai.
• This led to high volumes of vendor replies (e.g., requests to update contact or payment details) going to our support team instead of the actual payors.
• New Behavior:
  • By default, remittance emails will use an authorizer’s email as the reply-to address.
  • Users can also designate a primary contact for vendor replies in the Payment Settings view.

2. CC Users on Payment Remittance Notifications

• Many users want to receive a copy of the remittance emails sent to vendors for reference.
• Previously, the only way to do this was by manually adding themselves to the vendor contact list—a tedious process.
• New Feature: Users can now configure a list of recipients to be CC’d on remittance emails, ensuring visibility without extra manual steps.

3. Resend Payment Remittance Details

• Previously, remittance data was only gathered at the time of execution, making it difficult to resend details after the fact.
• New Feature: Users can now resend payment remittance details directly from the Payment Details window.
  • Useful when vendors request a copy or contact information needs updating after payment.

Why This Matters

This update significantly improves payment communication workflows, reducing unnecessary back-and-forth emails and ensuring vendors get the right information from the right person. 🎉

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